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You have 30 days from the date of purchase to initiate a return of (a) your initial order of product; (b) product you are trying for the first time – this applies to any product you have not previously ordered; or (c) your first Autoship order.

Isagenix may consider accepting additional returns on a case-by-case basis, but reserves the right to deny any refund and/or cancel the Position of anyone who abuses the satisfaction guarantee.

The following items are non-refundable, except as required by law: membership fees, shipping fees, administration fees, literature and sales aids, seasonal, discounted or promotional items, and products that are not purchased directly from Isagenix.

Still have questions?  Want to speak to someone?

Send email with Subject:  COLLAGEN
To:  support (at) nataliejillfitness (dot) com

Myself, or someone on my team will get back to you
within 72 hours (often much sooner).

Is there a difference between hydrolyzed collagen and collagen peptides?  

There is no difference. Hydrolyzed collagen and collagen peptides are two names for the same ingredient. Hydrolyzed collagen is collagen that has been broken down into collagen peptides. Collagen naturally occurs in the form of long twisted fibers that are difficult for the body to digest. Collagen peptides are created by special enzymes that break hard-to-digest collagen fibers into small pieces in a hydrolysis reaction. These short collagen pieces, or peptides, are quickly absorbed and easy for the body to use in building new collagen.  

What are the benefits of type I collagen?

There are many types of collagen. Type I collagen is the building block of our skin’s structure, making up around 80% of our skin’s dermal layer. Our bodies produce collagen naturally, but its production begins to decrease as we age. Collagen supplementation has been shown to be beneficial for maintaining healthy and hydrated skin. Marine collagen is composed mostly of type I collagen and is rich in unique, specialized amino acids that have targeted benefits for skin health and support the body’s natural production of collagen.

How is Collagen Elixir flavored?

Collagen Elixir blends cranberry, grape and apple flavors to create a wildly delicious fruity flavor.

Is Collagen Elixir packaging recyclable?

Yes, our Collagen Elixir™ packaging is 100% recyclable. Please dispose of the glass bottle and box responsibly.

Can I take Collagen Elixir if I am pregnant or breastfeeding?

While Collagen Elixir contains food-based ingredients that may be suitable for pregnant or nursing women, it’s always best to consult with your doctor before using any dietary supplements.

At what age can someone start to consume Collagen Elixir?

Collagen Elixir is suitable for people ages 16 and up.

How many servings should I take per day?

We recommend enjoying one serving of Collagen Elixir each day.

When is the best time to take Collagen Elixir?

The best time to consume Collagen Elixir is daily! Any time, any place – as long as you consume one full serving of Collagen Elixir each day you will continue to receive its benefits.

How long do the benefits of Collagen Elixir last?

Your body naturally produces collagen every day to build new collagen and repair older collagen fibers in the body. You can think of it like a continuous process of recycling and renewal because some of the collagen in your body is replaced every day. When using Collagen Elixir daily, you are providing your body with nutrients to support new collagen production each day. As with any nutritional approach, it takes time for the nutrients in Collagen Elixir to support your body’s natural process of renewal. When you stop using Collagen Elixir, you are no longer providing your body with the same nutritional support for daily collagen renewal and the benefit will gradually fade.

Is Collagen Elixir Cleanse Day approved?

Yes, Collagen Elixir can be consumed on Cleanse Days and has a value of 2 Cleanse Credits per serving when using the Cleanse Day Tracker. Please refer to our Cleanse Day Tracker for more information on Cleanse Day–approved snack options.

Can men take Collagen Elixir?

Absolutely! We are all made up of collagen and experience the same effects from the natural decline in collagen production through the aging process.

Can I take Collagen Elixir if I am allergic to fish?

No, Collagen Elixir is not suitable for individuals with fish allergies.

Where is marine collagen sourced?

The marine collagen in Collagen Elixir is sourced from wild–caught, cold–water fish from waters off the coast of Norway following strict, environmentally friendly practices.

How does Isagenix assure the purity of the hydrolyzed collagen peptides?

The hydrolyzed collagen peptides in Collagen Elixir are derived from Scandinavian, cold–water cod, pollock, and haddock that are generally lower in mercury compared to top-of-the-food-chain fish like tuna and swordfish. Once the collagen has been purified to hydrolyzed collagen peptides, the raw material is tested for mercury and heavy metals to ensure purity, quality, and safety. In addition to the raw material testing, Isagenix sends every finished batch of Collagen Elixir for third-party independent testing, which includes mercury and heavy metals.

Isagenix follows a strict no-compromise commitment and prioritizes the purity, safety, and efficacy of all products.

Will extreme temperatures during shipment affect my Collagen Elixir?

Unlike ordinary foods that contain long twisted collagen fibers that are difficult for the body to digest, Collagen Elixir contains collagen peptides that have been hydrolyzed to increase their bioavailability.  These small, easy-to-digest peptides are also very resistant to damage from heat and freezing temperatures.

Should your Collagen Elixir arrive frozen or hot, simply thaw or chill to desired temperature before enjoying.

Still have questions?  Want to speak to someone?

Send email with Subject:  COLLAGEN
To:  support (at) nataliejillfitness (dot) com

Myself, or someone on my team will get back to you
within 72 hours (often much sooner).

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